Frequently Asked Questions (FAQs):

This FAQs page addresses some of our most frequently asked questions. If you can't find the answer you're looking for here, please don't hesitate to contact us:

Ordering & Services:

What printing services do you offer?

We offer a wide range of high-quality printing services to meet all your needs, including:

Business Printing:

Marketing & Promotional Printing:

Event Printing:

Personal Printing:

And much more!  Don't hesitate to inquire about a specific printing need you may have.

How do I place an order?

You can easily place an order by contacting us through phone: +250 (0) 788 594 453 , WhatsApp: +250 (0) 786 600 785 , email: hello@freshprintkigali.com, or visiting our physical location: KN 87 Street, Downtown, Kigali, Rwanda. We'll guide you through the process and ensure your needs are met.

Do you offer online ordering?

Currently, we don't offer online ordering. However, we're working on implementing a user-friendly online platform for your convenience in the future.

What file formats do you accept?

We accept commonly used file formats like PDF, DOCX, JPG, PNG, TIFF, as well as Adobe formats such as AI, EPS, and INDD. If you're unsure about your file format, feel free to contact us, and we'll be happy to assist you.

Payment & Delivery:

What payment methods do you accept?

We accept various payment methods for your convenience, including cash, debit/credit cards, and mobile money transfers.

Do you offer delivery services?

Yes, we offer delivery services within Kigali for a nominal fee. We can also discuss pick-up options if preferred.

How long will it take to receive my order?

Our turnaround times depend on the complexity of your order and current workload. However, we strive to deliver your prints as quickly as possible. We'll provide you with an estimated turnaround time when placing your order.

Design & Artwork:

Do you offer design services?

Absolutely! We understand that design needs can vary in complexity. We're here to help you achieve your printing goals:

Still Have Questions?

If you have any further questions or require additional information, please don't hesitate to contact us: +250 (0) 786 600 785 (WhatsApp), +250 (0) 788 594 453 , hello@freshprintkigali.com .We're here to help you with all your printing needs in Kigali!

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