Privacy
Privacy at Fresh Print
Welcome to Fresh Print, a vibrant hub where expert craftsmanship, fervent passion, and boundless creativity converge. Here, we construct remarkable print products together. Our platform uses ‘cookies’ and stores your personal information to provide you with an exceptional printing experience.
This privacy statement details what personal information we collect and how we use it, with a steadfast commitment to safeguarding your privacy. Our privacy practices apply whenever you engage with our website and utilize our services.
Personal Information We Collect:
Forename and Surname: To address you personally and manage your orders with precision.
Address and Town: So our delivery team can bring your order right to your doorstep.
Telephone Number: Allows us to quickly reach out to you with any questions regarding your order.
Payment Details: Transactions are processed through a secure payment system. We receive a confirmation once payment is completed. For post-delivery payments, we do not store any payment details.
IP Address: Your IP address helps keep your Fresh Print account secure.
Email Address: Essential for order-related communication, customer service, and—if you opt-in—updates on news and exclusive offers. Your email also serves as a login credential and helps with password recovery.
How We Use Your Information:
Customer Service: Reach us via call, email, chat, or social media for inquiries. We record our interactions to streamline future communications and analyze them to improve customer support. Any recorded calls are used for training purposes, with prior notification.
My Account: Your contact details simplify the ordering process by reducing repetitive data entry. You decide what information is stored in your Fresh Print address book.
Order History: Linked to your account for easy access to past orders and support queries.
Commercial Mailings: Subscribe to receive updates on special offers. Opt-out anytime with a simple click.
Improvements and Feedback: We collect feedback to learn and refine our services.
Fraud Prevention: Verification of details may be required to prevent fraud.
Business Clients and Partnerships: We maintain company and contact details with the same level of confidentiality as individual consumer information.
Data Storage and Security:
We retain your information only as long as necessary, typically until your order is complete. Subsequently, data may be stored for a limited time for ease of repeat ordering. Recorded calls are kept for 30 days.
Your data is treated with the highest level of care and protected with robust security measures, such as SSL encryption, to ensure safe transactions.
Sharing Personal Information:
We strive to keep your personal details confidential and only share them when essential, such as with suppliers to fulfill your orders. In cases where data is processed outside the EEA, we ensure compliance with GDPR and secure processing standards.
Your Rights:
As a Fresh Print customer, you may request to update or delete your personal details. We inform you of the data we hold, its purpose, any third-party disclosures, and how we obtained your information.
To access, amend, or delete your data, please email privacy@freshprint.com with a copy of your ID. We will address your request within four weeks.
You also have the right to lodge a complaint with the relevant supervisory authority for data protection.
Amendments:
We reserve the right to modify this privacy statement. Any changes will be reflected on this page. The last update was on: 1 March 2021.
Cookies:
Fresh Print utilizes cookies for a seamless experience on our website or app. We employ functional and analytical cookies but do not use marketing cookies.
Functional Cookies: Essential for navigating our site and accessing features like the shopping cart and login.
Analytical Cookies: These help us improve our site based on how users interact with it.
You have the option to withdraw consent or manage cookies through your browser settings at any time.